HSHS Medical Group provides virtual office visits as an option for medical care to make it easy and safe for you to keep your medical appointment without coming into the office. When your health condition allows, you can schedule a video appointment with your HSHS Medical Group primary care or specialist provider. Appointments are private and secure from the comfort and convenience of your home.

Social distancing is an important part of reducing the spread of COVID-19. This means it is safer for the community if we only bring patients into the office when necessary. There are some cases where we need to see a patient in person, and we want to give these patients a less infectious environment by limiting the number of people we are asking to come into our clinic. Virtual office visits will help us all support social distancing for your own health and the safety of the community.

If you already have an appointment scheduled that qualifies, our office will contact you to transfer your visit to a virtual office visit. If you would like to schedule an appointment, please call your local HSHS Medical Group office.

Watch this video to learn more about how a virtual office visit works.


MyChart allows you to send and receive messages from your doctor’s office, view your lab results, participate in a virtual office visit and much more! Here’s how you can get started with MyChart. 

Frequently Asked Questions

Q: How much does a virtual office visit cost?

A virtual office visit will require the same co-pay as if you are seeing your primary care provider or specialist in the office. We recommend you contact your insurance company for details on how much they cover for virtual office visits.

Q: How long will my appointment be?

The length of your visit will vary depending on your health care provider and the reason for your appointment.

Q: What do I need for a virtual office visit?

You will need a smart device (such as a smartphone, tablet or computer with camera and audio capabilities) and a MyChart account. Patients who do not have a smart device with a video option can talk to their doctor’s office about how they can conduct other types of visits.

Please also have your list of medications and any other information you would share with your doctor in a typical office visit.

Q: Who can I call for technical issues with my virtual office visit?

For technical issues, please call the MyChart Help Desk toll free at 866-312-5023.

Q: Can my provider prescribe medication through my telehealth visit?

Yes. During your visit, your provider will be able to access your medical records, prescribe medication and order any ancillary services as they would in a typical office visit.


MyChart Information
MyChart Login

Media Contact

Lori Harlan

Divisional Director of Marketing
HSHS Medical Group
Office: (217) 321-9292
Cell: (217) 321-9292

Latest News

Masking Update 3-2023

 March 22, 2023

Masking is optional at HSHS Medical Group clinics and HSHS Illinois hospitals with some exceptions, effective Wednesday, March 22.


HSHS Drive-Thru Care Closed March 3, 2023

 March 3, 2023

HSHS Drive-Thru Care in Decatur is closed Friday, March 3, 2023, due to a weather emergency. We apologize for any inconvenience.


HSHS Medical Group Announces the January 2023 C.A.R.E. Award Winners

 February 13, 2023

HSHS Medical Group is pleased to award Sarah Poirot, APRN, and Sheri Doss as our January 2023 C.A.R.E. Award winners.