Information we need to expedite your call

Call AccessOne at (800) 433-2858. The AccessOne nurse will ask for the following information:

About You:

  • Facility/provider name
  • Provider call back number
  • Reason for call: transfer, consult, direct admit, other
  • Service requested

About the Patient:

  • Patient’s legal name
  • Date of birth
  • Sex/gender identification
  • Brief description of injury or illness

Patient transfer process

Please send the following items with the patient or transferring agency at the time of transfer: 

  • Medical history and physical
  • Nursing record with current vital signs
  • Copies of all pertinent diagnostic studies
  • Laboratory results
  • Medication history
  • Signed “Release of Information” form
  • Advanced directives, if available 

To best facilitate continuity of care, please fax the following information to the number provided by your AccessOne nurse: 

  • FACE sheet
  • Copy of patient insurance card (both sides) and HMO authorization if a non-emergent transfer

Call AccessOne at (800) 433-2858