Holy Family Hospital Patients & Guests Patient Financial Services Billing Information
St. Elizabeth's Billing Information

Billing Information 

HSHS Holy Family Hospital accepts a wide variety of health insurance plans to serve our community.  We strive to keep the list below updated.  All patients are urged to verify their benefits and coverage directly with their insurance plan to determine whether services will be covered as in-network or out-of-network benefits.

HSHS Holy Family Hospital is committed to providing you with accurate and timely billing services. Our trained staff is there to help you with your inquiries and concerns. We accept most major insurance plans and offer additional options for financial assistance. If you have any questions or concerns about your billing statement or you require financial counseling, please contact us.

Patient Account Representative
Phone: 866-973-7134
Email: PFS@hshs.org
Hours: Monday through Friday  |  8 a.m. to 4:30 p.m.

Important information for patients who receive federal health insurance subsidies CLICK HERE.

Price Estimate

HSHS MyChart offers a tool for patients and guests to estimate what the cost of their care might be prior to their visit.  Please CLICK HERE to recieve a price estimate. 

Hospital Charges

 

HSHS Holy Family is committed to providing our patients with useful information that will assist them in making informed health care decisions. Please refer to the following website to obtain pricing for our services:
 
http://www.healthcarereportcard.illinois.gov/
 
Prices listed are full charge and reflect what is billed to insurance companies, Medicare and Medicaid. Uninsured patients receive a 35% discount off billed charges and can apply for financial assistance through the Illinois Single Billing Office.

Learn more about our financial assistance program.

For questions on specific charges, discounts offered, and financial assistance available, our local financial counselor is available at  618-690-3443. You may also contact our Illinois Single Billing Office at 877-636-2261.
 
Affordable Care Act (ACA) Price Transparency – Click HERE to learn more about the potential cost of your care. 

Participating Providers

 
  • Live360/Health Choices
  • Live360/Medical Associates Health Plan
  • 6 Degrees Health
  • Aetna
  • Blue Cross Blue Shield of Illinois PPO
  • Blue Choice Preferred PPO (BCE)
  • Cigna Healthcare
  • Claim DOC, LLC
  • Consociate Care
  • Corvel
  • Coventry Health Care
    • Coventry National Network
    • First Health Network
  • HFN, Inc.
  • Health Alliance Medical Plans
  • Healthlink
  • Hope Trust
  • Humana
  • Multiplan
    • Beech Street
    • PHCS
  • Plain Church Medical Group (PCMG)
  • Provider Network of America (PNOA)
  • United Healthcare of the Midwest (UHC)
  • UHC VA CCN
  • Veteran Choice Program (VCP)
  • WellFirst Health

Medicare -Traditional

Accepted Medicare Managed Care Plans

  • Live 360 Medicare
  • Aetna/Coventry Health Care
  • Blue Cross Illinois
  • Clear Spring Health of Illinois
  • Health Alliance Medical Plan
  • Humana
  • United HealthCare Midwest (UHC)
  • WellFirst Health

Medicare-Medicaid Alignment Initiative (MMAI)

  • Blue Cross Illinois MMAI
  • Humana MMAI
  • Molina MMAI

Medicaid - Traditional

Accepted Medicaid Managed Care Plans

  • Blue Cross Community Health Plans
  • Molina Healthcare

GetCoveredIllinois.gov (Exchange Plans)

  • Ambetter of Illinois
  • Blue Choice Preferred PPO (BCE)
  • Health Alliance Medical Plan

Meridian Health Plan (Effective December 22, 2020, HSHS Holy Family will no longer participate in Meridian’s Medicaid network.)  

For more information, patients are encouraged to contact their plan or Client Enrollment Services to learn their options for switching should they choose to remain with an HSHS provider.  They may also contact the Illinois Single Billing Office, Patient Financial Services at 1-877-636-2261 or email at ILSBO@hshs.org.

Exclusions:

 

Emergency Care: If you present to the Emergency Department for treatment of a medical condition that is deemed as an emergent medical condition by the health care provider, your treatment while in the emergency department will be covered according to the benefits provided by your plan.

There may be additional exclusions based on your insurance benefit plan and/or your course of medical treatment.

We encourage you to contact our customer service center at 888-477-4221 for more information.