Holy Family Hospital Patients & Guests Patient Financial Services Billing Information
St. Elizabeth's Billing Information

Billing Information 

HSHS Holy Family Hospital is committed to providing you with accurate and timely billing services. Our trained staff is there to help you with your inquiries and concerns. We accept most major insurance plans and offer additional options for financial assistance. If you have any questions or concerns about your billing statement or you require financial counseling, please contact us.

Patient Account Representative
Phone: 866-973-7134
Email: PFS@hshs.org
Hours: Monday through Friday  |  8 a.m. to 4:30 p.m.

Important information for patients who receive federal health insurance subsidies CLICK HERE.

Price Estimate

HSHS MyChart offers a tool for patients and guests to estimate what the cost of their care might be prior to their visit.  Please CLICK HERE to recieve a price estimate. 

Hospital Charges

 

HSHS Holy Family is committed to providing our patients with useful information that will assist them in making informed health care decisions. Please refer to the following website to obtain pricing for our services:
 
http://www.healthcarereportcard.illinois.gov/
 
Prices listed are full charge and reflect what is billed to insurance companies, Medicare and Medicaid. Uninsured patients receive a 35% discount off billed charges and can apply for financial assistance through the Illinois Single Billing Office.

Learn more about our financial assistance program.

For questions on specific charges, discounts offered, and financial assistance available, please contact our Illinois Single Billing Office at 877-636-2261.
 
Affordable Care Act (ACA) Price Transparency – Click HERE to learn more about the potential cost of your care. 

Participating Providers

 

Nearly 25 health insurance plans have chosen Holy Family as a preferred provider so you have a choice in your health care. The list below notes all the major plans accepted.
 
- Aetna
- Blue Cross Blue Shield of Illinois PPO
- Cigna Healthcare – OAP and PPO
- Cigna Behavioral Health, Inc.
- Cofinity
- Consociate Care
- Corvel Worker's Compensation
- Coventry Health Care 
     - Coventry National Network
     - First Health Network
- Great West Healthcare
- Health Alliance Medical Plans
- Healthlink
- HFN, Inc.
- Hope Trust
- Humana Network
- MHNet
- Multiplan
     - Beechstreet
     - PHCS
     - PHCS Savility
- Provider Network of America (PNOA)
- Triwest VA PCCC
- United HealthCare Midwest (UHC)
- UHC VA CCN
- United Behavioral Health
- WellFirst Health

Medicare -Traditional

Accepted Medicare Managed Care Plans
- Aetna/Coventry Health Care
- Blue Cross Community Health Plans
- Clear Spring Health of Illinois
- United HealthCare Midwest (UHC)
- WellCare

 

Medicaid- Traditional


Accepted Medicaid Managed Care Plans

- Blue Cross Community Plan
- Molina Healthcare

Meridian Health Plan (Effective December 22, 2020, HSHS Holy Family will no longer participate in Meridian’s Medicaid network.)  

For more information, patients are encouraged to contact their plan or Client Enrollment Services to learn their options for switching should they choose to remain with an HSHS provider.  They may also contact the Illinois Single Billing Office, Patient Financial Services at 1-877-636-2261 or email at ILSBO@hshs.org.

GetCoveredIllinois.Gov (Exchange Plans)

- Blue Cross Choice Preferred PPO Network (BCE)
- Health Alliance Medical Plan

Exclusions:

 

Emergency Care: If you present to the Emergency Department for treatment of a medical condition that is deemed as an emergent medical condition by the health care provider, your treatment while in the emergency department will be covered according to the benefits provided by your plan.

There may be additional exclusions based on your insurance benefit plan and/or your course of medical treatment.

We encourage you to contact Cigna or our customer service center at 888-477-4221 for more information.