Who submits my claim to the insurance company?
As a courtesy to you, Patient Financial Services will submit your bills to your insurance carrier, provided you have given us the name and policy number of your insurance carrier. This includes Medicare, Medical Assistance (Medicaid, BadgerCare, etc.), and commercial insurance.
What if the insurance company doesn't pay my bill?
All charges not paid by your insurance must be paid in full within 30 days after receipt of statement. At the time of discharge, you will be asked to pay an insurance deductible, co-insurance and private room costs. We allow 60 days from the date of billing for your insurance company to make payment. We may ask you to contact your insurance company in order to avoid any delays. If your account remains unpaid after 60 days, we will request payment from you.
Why did I receive more than one bill?
Hospital services are billed separately from professional physician charges. You may receive separate bills from an anesthesiologist, radiologist, pathologist, etc. If you have questions regarding a bill from a provider other than HSHS St. Joseph's Hospital we ask that you contact that provider.