Sacred Heart Patients & Guests Visitor Guidelines
Sacred Heart_Patients & Guests_Visitor Information & Services_close up of visitor holding patient hand

Visitor Information & Services

We welcome and encourage you to be here. Family and friends play a key role in healing and recovery. You are often a key member of your loved one’s healthcare team—before, during and after a hospital stay. Just as you are vital to the health of your loved one, so is being aware of the things you can do to keep everyone in the hospital safe and on the path to healing.

For our patients’ safety and best interests, we ask that you follow just a few simple guidelines:  

  • Please use one of our public restrooms. Please do not use the patient bathrooms, which are reserved only for patients to reduce infection risks.

  • Please do not visit if you are sick or might have a cold or other illness.

  • Work with our staff to allow patients much needed rest and sleep.

  • Ensure that visiting children are supervised by an adult other than the patient.

  • Be considerate of other patients by keeping noise to a minimum.

  • Observe our infection prevention signs and see the nurse before entering the room.

  • Respect “no visitor” signs. These are only placed when patients request no visitors.

 

 

Visitor Restrictions/COVID-19

 

As we continue to evaluate our operations to co-exist with the COVID-19 pandemic, we have revised our visitor restrictions to a point that we feel comfortable with in the best interest of our patients and colleagues. These changes will go into effect on June 10, 2020.
 

General Visitor Guidelines:

  • All adult patients may have one (1) designated person (same individual per day) as part of their care team, and person must stay in the patient room at all times.

  • Emergency department patients may have one (1) support person who is required to be in the patient room at all times; extenuating circumstances will be evaluated by the local unit.

  • Patients nearing end-of-life will have special arrangements made on a case-by-case basis.

  • All outpatient services patients may have one (1) person with them during a test/procedure, and that person must remain in the designated area at all times; if patient is admitted, the rules of that unit will then apply.

  • Patients having surgery may have one (1) support person that remains in the designated area at all times.

  • Pediatric patients under the age of 18 may have one (1) parent or guardian present (newborn patients may have both parents).

  • Obstetrical patients may have one (1) support person and Doula support.

  • L.E. Phillips-Libertas Treatment Center and HSHS Sacred Heart Hospital behavioral health patients will meet visitors in the open milieu at each location.

Screening

 

All visitors will be screened for COVID-19 symptoms, including having their temperature checked immediately upon arrival. In instances where a visit is not possible, HSHS encourages the use of phone calls, text or video chat. Loved ones can also call our hospitals directly to be connected to patients’ rooms via telephone.

In addition, no flowers will be accepted and delivered to patients rooms. If you do come to the hospital, our main entrance will be locked at all times. Please utilize the Emergency entrance, which is open 24/7, for all needs until further notice.

Smoke Free Environment

 

Please refrain from using tobacco products while you are on hospital grounds. As a leading provider of healthcare services, Sacred Heart Hospital is committed to providing a healthy environment for patients, visitors, physicians, volunteers and employees. We appreciate your cooperation with our request.

Now is the perfect time to start being smoke free. Here are some tools to help:

  • Visit the American Lung Association’s free “Freedom from Smoking” individual online program at www.ffsonline.org.

  • Call the Wisconsin Tobacco Quit Line for professional counseling services at 1-800-QUIT-NOW (784-8669).

Cafeteria

 

Located on the lower level of the hospital, our Cafeteria offers our staff, volunteers, physicians and visitors a wide variety of delicious items, including:

  • hot entrees, homemade soups, a full salad bar

  • made-to-order deli sandwiches, hot and cold “grab-n-go” pre-made sandwiches and homemade pizzas

  • tasty desserts and ice cream treats

Hours of Operation

 

Monday – Thursday: 7 am – 6:30 pm
Friday: 7 am – pm
Weekend: 8 am – 4 pm

Breakfast: Open – 10 am
Lunch: 10:30 am – 2 pm
Appetizers: 2:15 pm – 4 pm
 

Cooking Station Availability

 

Deli
Mon, Tue, Thur, Fri
(days could vary)
from 11 am – 2pm

World Cuisine Wednesday
(day could vary)
from 11 am – 2 pm

Grill
Mon – Fri     10:30 am – 4 pm
Weekend      Closed
*may offer wrapped hot sandwiches

Vending Machines

 

A vending machine area, located next to the Cafeteria, is open 24 hours a day.

Visitor Meals

 

Guest trays are available if you wish to remain in the room with the hospital patient. If a guest tray is desired, please call Nutrition Services:

  • Choices may be made from the general menu.

  • The price of a guest tray is $5.50, which will be collected upon delivery.

  • Guest trays are available from 7 a.m.–6 p.m.

Gift Shop

 

Any day is cause to celebrate, rejoice or remember someone in need of prayers and comfort. Our gift shop, located on the first floor of the hospital, offers a variety of unique items at affordable prices for that special someone or occasion, including: 

  • beautiful flower arrangements

  • balloons

  • cards and more

Hours: 8 a.m. – 6 p.m., Monday through Friday. Closed Saturday and Sunday
 

Order by phone:

715-717-4231

Please call to place an order or learn more. Free delivery for patients and staff.