HSHS St. Francis Hospital received top marks on patients' HCAHPS surveys for nurse communication, as reported recently by the Becker’s Hospital Review publication.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey developed by the Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ). The survey measures hospital patients’ perception of their experiences during a recent inpatient stay.

At least 89 percent of patients at HSHS St. Francis Hospital responded that "nurses always communicated well."  St. Francis Hospital was one of just eight hospitals in Illinois who received these high marks for nurse-patient communication. Another Hospital Sisters Health System hospital, HSHS St. Joseph’s Hospital in Highland, was also named to this list of eight hospitals with this high rating. 

The figures are from CMS' Hospital Compare website and represent HCAHPS scores collected from April 2018 through March 2019, the most recent data available at the time of publication.

HSHS St. Francis Hospital President and CEO Jim Timpe shared, “Our staff prides itself on communicating frequently and effectively with our patients to ensure that they feel valued and cared for. Communication is an essential part of ensuring that our patients receive the exceptional care they deserve and know their recovery track to return home as soon as possible,” he said.

For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.

Media Contact

Kelly Barbeau

Manager, Marketing & Communications
HSHS Illinois
Office: (618) 234-2120, Ext. 41270

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