HSHS St. Francis Hospital has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system.  

The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s questions cover these areas:
  • •    Communications with nurses
  • •    Communication with doctors
  • •    Responsiveness of hospital staff
  • •    Communication about medicines
  • •    Discharge information
  • •    Care transitions
  • •    Cleanliness of hospital environment
  • •    Quietness of environment
  • •    Hospital rating
  • •    Willingness to recommend hospital
HSHS St. Francis President and CEO Jim Timpe shared, “This five-star rating from CMS validates our colleagues and leadership’s continuous commitment to providing exceptional patient care. We are very proud of this recognition and to serve our community with high-quality, compassionate care.”

Also receiving a five-star rating for patient experience was sister hospital HSHS St. Joseph’s Hospital Highland. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.  

Media Contact

Kelly Barbeau

Manager, Marketing & Communications
HSHS Illinois
Office: (618) 234-2120, Ext. 41270

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