HSHS St. Francis Hospital has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system.  

The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s questions cover these areas:
  • •    Communications with nurses
  • •    Communication with doctors
  • •    Responsiveness of hospital staff
  • •    Communication about medicines
  • •    Discharge information
  • •    Care transitions
  • •    Cleanliness of hospital environment
  • •    Quietness of environment
  • •    Hospital rating
  • •    Willingness to recommend hospital
HSHS St. Francis President and CEO Jim Timpe shared, “This five-star rating from CMS validates our colleagues and leadership’s continuous commitment to providing exceptional patient care. We are very proud of this recognition and to serve our community with high-quality, compassionate care.”

Also receiving a five-star rating for patient experience was sister hospital HSHS St. Joseph’s Hospital Highland. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.  

Media Contact

Kelly Barbeau

Manager, Marketing & Communications
HSHS Illinois
Office: (618) 234-2120, Ext. 41270

Latest News

Celebrate safely during fireworks season

 June 11, 2021

HSHS St. Francis urges safety with fireworks


Tips for Preventing and Recognizing Heatstroke

 June 11, 2021

HSHS St. Francis offers tips for preventing and recognizing heatstroke.


Tick Season Brings Increased Risk of Lyme Disease

 June 10, 2021

HSHS St. Francis offers tips for prevention, tick removal and bite treatment