HSHS St. Francis achieves Five-Star Rating

HSHS St. Francis Hospital has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system.  

The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s questions cover these areas:

• •    Communications with nurses
• •    Communication with doctors
• •    Responsiveness of hospital staff
• •    Communication about medicines
• •    Discharge information
• •    Care transitions
• •    Cleanliness of hospital environment
• •    Quietness of environment
• •    Hospital rating
• •    Willingness to recommend hospital

HSHS St. Francis President and CEO Jim Timpe shared, “This five-star rating from CMS validates our colleagues and leadership’s continuous commitment to providing exceptional patient care. We are very proud of this recognition and to serve our community with high-quality, compassionate care.”

Also receiving a five-star rating for patient experience was sister hospital HSHS St. Joseph’s Hospital Highland. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.