HSHS St. Francis achieves Five-Star Rating
October 23, 2020
HSHS St. Francis Hospital has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system.
The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s questions cover these areas:
- • Communications with nurses
- • Communication with doctors
- • Responsiveness of hospital staff
- • Communication about medicines
- • Discharge information
- • Care transitions
- • Cleanliness of hospital environment
- • Quietness of environment
- • Hospital rating
- • Willingness to recommend hospital
HSHS St. Francis President and CEO Jim Timpe shared, “This five-star rating from CMS validates our colleagues and leadership’s continuous commitment to providing exceptional patient care. We are very proud of this recognition and to serve our community with high-quality, compassionate care.”
Also receiving a five-star rating for patient experience was sister hospital HSHS St. Joseph’s Hospital Highland. For more information on the CMS ratings system for hospitals, visit
medicare.gov/hospitalcompare.
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