HSHS St. John’s Hospital recently began using the EASE app to send real-time updates, photos and videos to family members while their loved one is in surgery. EASE is a one-of-a-kind mobile messaging app that is HIPAA compliant. It is available in both the Google Play and the iTunes App Store.

Patients identify which family members should receive the updates and then a code is provided to those individuals so they can receive the updates after downloading the app. Family members do not even have to be within the hospital walls to receive updates. So far, users from nearly 20 states have received updates on their family members receiving care at St. John’s.

“By using the EASE app at St. John’s, we can improve communication with families and enhance their experience while anxiously waiting for loved ones who are in surgery,” said Dr. Charles Lucore, president and CEO of St. John’s. “The feedback so far has been overwhelmingly positive. We have plans to begin using the EASE app in other areas of the hospital.”

The EASE app enhances patient experience, increases transparency and improves hospital communication. EASE has been proven to significantly increase patient satisfaction, patient loyalty and workflow for health care providers. In a recent study, conducted by EASE, of more than 8,000 families nationwide, 99 percent responded that the app reduced their anxiety.

Char Giannuzzi’s mother recently had a Transcatheter Aortic Valve Replacement (TAVR) at the Prairie Heart Institute at HSHS St. John’s Hospital.
“We had many concerned family members scattered across central Illinois who were unable to make it up to Springfield on the day of her procedure,” Giannuzzi said. “The EASE app was a great way for us to monitor my mom’s procedure nearly in real time, and we were able to share the pictures and updates with the rest of the family. Everyone felt like they were in the room with her. It really made the day much easier on all of us.”
For more information on EASE app, visit www.st-johns.org/EASEapp.


About HSHS St. John’s Hospital
HSHS St. John’s Hospital in Springfield, Illinois is a regional medical center offering a comprehensive array of health care services to central and southern Illinois. Founded in 1875, St. John’s is the flagship hospital of Hospital Sisters Health System and is home to the Prairie Heart Institute, St. John’s Children’s Hospital, St. John’s Women’s Services, St. John’s Neurosciences Institute, St. John’s Cancer Center, orthopedic services and AthletiCare. St. John’s now has one of the most advanced surgery centers in the nation and a renovated patient tower with all private rooms. St. John’s is designated as a level I trauma center, has its own college of nursing and is a teaching hospital for the Southern Illinois University School of Medicine. For more information about St. John’s Hospital, visit www.st-johns.org.
About Hospital Sisters Health System
Hospital Sisters Health System’s (HSHS) mission is to reveal and embody Christ’s healing love for all people through our high quality Franciscan health care ministry. HSHS provides state-of-the-art health care to our patients and is dedicated to serving all people, especially the most vulnerable, at each of our 15 local systems and physician practices in Illinois (Breese, Decatur, Effingham, Greenville, Highland, Litchfield, O’Fallon, Shelbyville and Springfield) and Wisconsin (Chippewa Falls, Eau Claire, Oconto Falls, Sheboygan and two in Green Bay).  HSHS is sponsored by Hospital Sisters Ministries, and Hospital Sisters of St. Francis is the founding institute. For more information about HSHS, visit www.hshs.org. For more information about Hospital Sisters of St. Francis, visit www.hospitalsisters.org

Media Contact

Erica Johnson

Division Manager, Communications
HSHS Illinois
Office: (217) 814-4307
Cell: (217) 303-6344

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