(Breese, IL) – HSHS St. Joseph’s Hospital Breese is pleased to announce it has been named a 2018 Pinnacle of Excellence Award® winner by Press Ganey. The Press Ganey Pinnacle of Excellence Award in Patient Experience recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in patient experience scores for inpatient services. St. Joseph’s Hospital Breese was also named a Guardian of Excellence Award winner, for being a top-performing health care organizations that has achieved the 95th percentile or above of performance in clinical quality.
"We are proud to partner with St. Joseph’s Breese,” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”
This is the fifth year in a row St. Joseph’s has received the top (Pinnacle, formerly Beacon) honor, as well as various Guardian awards.
HSHS St. Joseph’s Hospital’s approach to patient care and patient experience embodies the belief that every life is a sacred gift and every human being is a unity of body, mind and spirit. The medical staff members, colleagues, and volunteers at St. Joseph’s Hospital Breese foster healing, serve with compassion, and promote wellness for all people, providing safe, high quality, cost-effective and compassionate health care using industry best practices.
According to hospital President and CEO Chris Klay, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the patient experience. He credits physicians, colleagues, and volunteers, as well as the patients who chose St. Joseph’s Hospital Breese as their health care provider for this exceptional recognition.
“Responsible and dedicated people working together truly make the difference,” stated Klay. “Our communities appreciate having a nationally recognized hospital, and they support us in our endeavors. Our colleagues, physicians and leadership team go above and beyond to demonstrate the Hospital Sisters Health System’s Core Values of Respect, Care, Competence and Joy. These awards from Press Ganey demonstrate our commitment to providing top tier patient care and experience to those who come through our doors.”
Photo: (Left to right) At the recent Press Ganey National Client Conference, Patrick T. Ryan, CEO of Press Ganey, presented the 2018 Pinnacle of Excellence Award® and the 2018 Guardian of Excellence Award® to HSHS St. Joseph’s Hospital Breese. Accepting the awards were HSHS St. Joseph’s Hospital RNs Calista Dothager, Sarah Hemker and Marla Mensing, along with Chris Klay, HSHS St. Joseph’s president and CEO.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.