HSHS St. Joseph’s Hospital Breese achieves Five-Star Rating for Patient Experience

(BREESE, IL) – HSHS St. Joseph’s Hospital Breese has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system. 
 
The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences.  CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s 32 questions cover these areas:

• Nurse communication

• Doctor communication

• Responsiveness of hospital staff

• Communication about medicines

• Discharge questions

• Care transitions

• Cleanliness of hospital environment

• Quietness of hospital environment

• Hospital rating

• Willingness to recommend hospital

HSHS St. Joseph’s Hospital President and CEO Chris Klay shared, “This five-star rating from CMS validates our continuous commitment to top tier patient care. We are very proud of our colleagues who work so hard to provide this level of care,” he said. “As we have for over 50 years in this location, we will continue to provide high quality, compassionate care to our community.”
 
Also receiving a five-star rating for patient experience was sister hospital HSHS St. Joseph’s Hospital Highland.  For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.