As our communities have started to see a decline in COVID-19 cases, we are modifying our current visitor restrictions for our HSHS Wisconsin hospitals. We would like to make it very clear, that although we are making this change, this is not a time to let our guard down and it is of the utmost importance that we remain vigilant when it comes to COVID-19. These changes will go into effect on Monday, Feb. 1, 2021.

Below are our Visitor Restrictions for HSHS Wisconsin hospitals; visitors under the age 18 are not permitted:

  • Adult inpatients and intensive care patients may have ONE (1) designated person PER DAY as part of their care team and must stay in the patient room at all times

  • Emergency department patients may have ONE (1) support person who is required to be in the patient room at all times; extenuating circumstances will be evaluated by the local unit; pediatric emergency department patients may have TWO (2) parents or guardians

  • All patients nearing end-of-life will have special arrangements made on a case-by-case basis

  • All outpatient services patients may have ONE (1) person with them during a test/procedure who remains in designated area at all times; if patient becomes admitted, rules of that unit then apply

  • Patients having surgery may have ONE (1) support person who remains in designated area at all times

  • Pediatric patients under the age of 18 may have TWO (2) parents or guardians present who are required to be in the patient room at all times 

  • Obstetrical patients may have ONE (1) support person and Doula support

  • Patients with confirmed or suspected COVID-19 may not have visitors; the only exception to this is a pediatric patient and other special circumstances that will be reviewed on a case-by-case basis

Please note: L.E. Phillips-Libertas Treatment Center and the Inpatient Behavioral Health Unit will continue to NOT allow visitors due to the community-like environment and to minimize exposures. 

All visitors continue to be screened upon entering the facility for COVID-19 symptoms and exposure. Visitors who have any of the following symptoms or are not feeling well will NOT be allowed to visit:

  • Fever (greater than 100.0 F) or chills

  • Difficulty breathing or shortness of breath

  • Cough

  • Sore throat

  • Loss of sense of taste or smell

  • Exposure to a known COVID-19 person in the past 14 days

  • If the visitor had COVID-19 he/she may not come to the hospital until 14 days after onset of symptoms or positive COVID-19 test AND at least 24 hours fever free with improvement in symptoms

If the visitor passes the screening, visitation may proceed provided the visitor’s movement within the hospital is limited to the patient’s room ONLY.

Once a visitor arrives at the hospital, they will be expected to adhere to the following guidelines:

  • Wear a facemask that covers the nose and mouth at all times; a face shield is NOT acceptable in place of a mask

  • Use hand sanitizer to clean hands upon entering the hospital, entering a patient room and prior to exiting a patient room

  • Remain in patient room or in space designated by hospital colleague

Note: stating that one has received COVID-19 vaccination or has a history of COVID-19 recovery does not exempt a visitor from following the guidelines.

If additional family members have concerns or questions, they can call our hospitals; we know how important it is for loved ones to be able to connect with their patients during times of need. In an effort minimize interruptions to bedside caregivers, we do ask each patient to designate one individual who can serve as the spokesperson to their friends/family. This individual will be able to call the nurse and receive detailed updates on the patient’s status.   

We do encourage loved ones to call their patient’s room for a telephone visit, use cell phones to text, call or video chat with them. The main number at our hospitals is below and an operator can connect them to patients’ rooms. 

Thank you for your patience and understanding. We have a very important job to do in protecting the vulnerable patients we are caring for and our communities. We also need to do everything we can to keep our strong and competent care providers as healthy as possible.


Media Contact

Karen Kraus

Communications Department
HSHS Wisconsin
Office: (715) 717-4747
Cell: (715) 717-4256

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