Visitor Restrictions/COVID-19


As we continue to evaluate our operations to co-exist with the COVID-19 pandemic, we have revised our visitor restrictions to a point that we feel comfortable with in the best interest of our patients and colleagues. These changes will go into effect on June 10, 2020.

General Visitor Guidelines:

  • All adult patients may have one (1) designated person (same individual per day) as part of their care team, and person must stay in the patient room at all times.

  • Emergency department patients may have one (1) support person who is required to be in the patient room at all times; extenuating circumstances will be evaluated by the local unit.

  • Patients nearing end-of-life will have special arrangements made on a case-by-case basis.

  • All outpatient services patients may have one (1) person with them during a test/procedure, and that person must remain in the designated area at all times; if patient is admitted, the rules of that unit will then apply.

  • Patients having surgery may have one (1) support person that remains in the designated area at all times.

  • Pediatric patients under the age of 18 may have one (1) parent or guardian present (newborn patients may have both parents).

  • Obstetrical patients may have one (1) support person and Doula support.

  • L.E. Phillips-Libertas Treatment Center and HSHS Sacred Heart Hospital behavioral health patients will meet visitors in the open milieu at each location.



All visitors will be screened for COVID-19 symptoms, including having their temperature checked immediately upon arrival. In instances where a visit is not possible, HSHS encourages the use of phone calls, text or video chat. Loved ones can also call our hospitals directly to be connected to patients’ rooms via telephone.

In addition, no flowers will be accepted and delivered to patients rooms. If you do come to the hospital, our main entrance will be locked at all times. Please utilize the Emergency entrance, which is open 24/7, for all needs until further notice.

We encourage visitors for emotional support and recovery.


The main entrance is open from 5:30 am to 8:30 pm. The emergency entrance is accessible 24 hours every day. To provide a restful and safe environment, we ask family and visitors to help us with the following:

  • Be considerate of other patients by keeping noise to a minimum.

  • Ensure that children who visit are supervised by an adult other than the patient.

  • Refrain from visiting if you have a cold, sore throat, or any contagious disease.

  • Respect no visiting signs. These are only placed when patients request no visitors.

  • Observe our infection prevention signs and see the nurse before entering a room if the sign requests that.

  • Leave the room during tests and treatments if asked.

  • Visiting may need to be limited depending on the patient's condition to promote rest and healing.

Tobacco-Free Campus.


HSHS St. Joseph's Hospital is a tobacco-free campus. No smoking is allowed in any of our facilities or parking areas. Thank you for respecting our policy.

Latex-Free Campus


HSHS St. Joseph's Hospital is a latex-safe facility. Latex is a common allergen and can cause severe reactions to patients, visitors and colleagues. Therefore, latex balloons are not allowed within any of our facilities.

Mail Delivery


Our volunteers will deliver mail to you daily. Mail and flowers should be addressed to:

Patient's Name
Room Number
HSHS St. Joseph's Hospital
2661 County Highway I
Chippewa Falls, WI 54729

Order Flowers 


Our Hospital Gift Shop offers a unique selection of floral arrangements for purchase. You may call and place an order directly by phone, for delivery to a hospitalized patient. Major credit cards only, please. 

Call 715-717-7352 to order.