HSHS St. Joseph’s Hospital Highland received top marks on patients' HCAHPS surveys for nurse communication, as reported recently by the Becker’s Hospital Review publication.
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey developed by the Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ). The survey measures hospital patients’ perception of their experiences during a recent inpatient stay.
At least 89 percent of patients at HSHS St. Joseph’s Hospital Highland responded that "nurses always communicated well." St. Joseph’s Hospital was one of just eight hospitals in Illinois who received these high marks for nurse-patient communication. Another Hospital Sisters Health System hospital, HSHS St. Francis Hospital in Litchfield, was also named to this list of eight hospitals with this high rating.
The figures are from CMS' Hospital Compare website and represent HCAHPS scores collected from April 2018 through March 2019, the most recent data available at the time of publication.
HSHS St. Joseph’s Hospital President and CEO John Ludwig shared, “Effective and consistent communication with our patients is an outgrowth of the caring and compassion we deliver to each and every patient. We want to ensure our patients and their family members understand their plan of care out of our respect for them and so they can partner with us on their recovery as quickly as possible,” he said.
For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.