Patient Experience receives 5 Stars

HSHS St. Joseph’s Hospital Highland has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system.  

The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s questions cover these areas:

• Communications with nurses
• Communication with doctors
• Responsiveness of hospital staff
• Communication about medicines
• Discharge information
• Care transitions
• Cleanliness of hospital environment
• Quietness of environment
• Hospital rating
• Willingness to recommend hospital

HSHS St. Joseph’s Hospital President and CEO John Ludwig shared, “This achievement is truly a reflection of the work our colleagues have done in making each and every patient feel cared for and respected. We will continue providing exceptional care to those who entrust us with their care.”

Also receiving a five-star rating for patient experience was sister hospital HSHS St. Francis Hospital in Litchfield. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.