The Joint Commission

Division of Accreditation Operations

The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may request a public information interview with the The Joint Commission's field representatives at the time of the survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. Requests for public information interviews must be made in writing and should be sent to the The Joint Commission no later than five working days before the survey begins. The request must also indicate the nature of the information to be provided at the interview.

The Joint Commission Office of Quality Monitoring will acknowledge in writing or by telephone requests received 10 days before the survey begins. An Account Representative will contact the individual requesting the public information interview prior to the survey, indicating the location, date, and time of the interview and the name of the surveyor who will be conducting the interview.