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« Patients & Guests

Patient and Family Advisory Council

When you or your family member was in one of our hospitals, did you think there were things we could have done better? Are you interested in helping our doctors, nurses and administrators improve the quality of care provided at our hospitals?

Adult men and women smile and sit in a circle discussing the patient experience Adult men and women smile and sit in a circle discussing the patient experience

Patient and family advisors provide a voice that represents all patients and families of patients who receive care at HSHS Sacred Heart Hospital.

A patient and family advisor is someone who:

  • partners with hospital doctors, nurses, and administrators to help improve the quality of our hospital’s care
  • wants to help improve the quality of our hospital’s care for all patients and family members
  • gives feedback to the hospital based on his or her own experiences as a patient or family member
  • helps us plan changes to improve how we take care of patients
  • works with the hospital for either short- or long-term commitments, depending on the project
  • volunteers his or her time typically (usually at least 1 1/2 hours and not more than 4 hours per month)

What do patient and family advisors do?

  • If you are an advisor for our hospital, you can help us in the following ways:
  • serve on a patient and family advisory council
  • share your story
  • participate in discussion groups
  • review or help create educational or informational materials
  • work on short-term projects—for example, helping to plan and design signage
Photo of female nurse kneeling and holding the hand of a female patient in a wheelchair

Qualifications to be an Advisor

You can be an advisor if you or a family member received care at HSHS Sacred Heart Hospital in the last 3 years. Your experience as a patient or family member is valuable, as are your ideas about how we can improve the care we provide.

For more information on joining the council, contact:

Our HSHS Wisconsin Patient Experience Manager, at 920-884-5801 or email Rachel.Grant@hshs.org.