Payment Options and Insurance
There are several different ways you may pay your bill.
Find out more if you are in need of financial assistance or would like to find out about our Community Care Program.
If you have any questions regarding this estimate, payment of your expected balance, eligibility for uninsured discount or other assistance, please contact our Customer Service team at 1-800-994-0368.
What You Need to Know
- Cash/Check/Money Order
- Debit card
- Credit card: Visa, Mastercard, Discover, American Express
- In person
Click here for important information for patients who receive federal health insurance subsidies.
Please note: Services provided by your physician may not be included on your hospital bill. If Radiology, Anesthesia or Emergency care were received, you may receive a bill for services from a party outside of HSHS.
The helpline, which is serviced by MedicareCompareUSA,* offers patients FREE Medicare resources. Our goal is to help you search for the Medicare insurance that meets your personal needs and preferences while supporting continued access to your trusted health care team. You will be connected with a licensed agent who will not only educate you on your Medicare options, but will help you enroll in a health plan accepted by HSHS.
Whether you are just turning 65 or are a long-time Medicare patient, this helpline will assist in answering your questions so you can make informed decisions about your Medicare insurance options.
Call our Medicare Insurance Helpline toll-free at 1-855-480-0051, Monday through Friday, 8 a.m. to 7 p.m. or click here to request agent assistance.
*MedicareCompareUSA is an independent insurance agency and call center not affiliated with the federal Medicare program. Helpline services are provided at no cost; MedicareCompareUSA and affiliated agents are paid directly by the Medicare plan chosen by the beneficiary. Their agents are licensed and extensively trained to help simplify your process of choosing a Medicare plan. MedicareCompareUSA is not affiliated with the federal Medicare program. HSHS receives no benefit when patients use the service. MedicareCompareUSA is a resource provided at no cost and with no obligation, and Medicare beneficiaries are free to contact each Medicare plan directly, work with any licensed Medicare insurance agent, or access Medicare plan information by calling 1-800-MEDICARE or online at www.medicare.gov.
You have the right to be fully informed about decisions affecting your Medicare coverage, payment for your hospital stay and for any post-hospital services.
You have the right to request a review by a Peer Review Organization (PRO) of any written "Notice of Non-coverage" that you receive from the hospital stating that Medicare will no longer pay for your hospital care. PROs are groups of doctors who are paid by the federal government to review medical necessity appropriateness and quality of the hospital treatment furnished to Medicare patients.
If you think you are being asked to leave the hospital too soon, ask a hospital representative for a written notice of explanation immediately. This notice is called a "Notice of Non-coverage."
The information provided is a personalized estimate and not a guarantee of final billed charges.
- Final billed charges may vary from hospital estimates for many reasons, among them are additional procedures ordered by the physician, patient’s medical condition, unknown circumstances or complications or final diagnosis.
- A change in the final billed charges may affect the amount the patient owes.
- When based on insurance, the patient portion is determined by the customer’s insurance plan as of the date of the estimate.
HSHS is trying to make this process easier by providing a tool that helps calculate the cost for many common health care services.
Cost estimates are provided for some of our most common services and procedures and are based on a range of possible charges or an average price, depending on which method will give the most accurate estimate. While we try our best to provide an accurate estimate, the actual charge may vary due to other factors that may arise.
Click here to use our shoppable services tool.
Estimates do not include charges from independent physicians who are not employed by HSHS. Examples of independent physician charges include anesthesia, pathology, radiology and surgeon fees. This means you may be billed for hospital facility charges and separately billed for charges from other providers.
Price estimates may not reflect actual charges on the final bill. Actual charges will vary based on the patient's medical condition, unknown circumstances or additional treatment recommended by your physician. Patients with insurance should understand their insurance health benefits and out-of-pocket requirements which may affect their personal financial liability for anticipated health care services.
If you have concerns about paying for your services, we encourage you to apply for our financial assistance program by calling 1-800-994-0368.
If you carry dual insurance coverage, there is typically little to no patient out of pocket expense. For additional confirmation, please contact your insurance companies directly.
If at any time in this process you have additional questions or are unable to locate your particular procedure, you are encouraged to contact our financial services team for further assistance at 1-800-994-0368.