Payment Options & Billing Information

At HSHS, we understand that navigating all of the available Medicare options can be challenging. We are committed to ensuring you continue to receive the high-quality care you expect from HSHS, no matter which Medicare plan you choose.

To help our patients find the best fit, HSHS has contracted with Chapter as our unbiased, FREE Medicare adviser for our patients. Chapter’s experienced advisers are dedicated to taking the time to answer your questions and concerns. They will make sure your current health care needs seamlessly transition to a Medicare plan that keeps your HSHS doctors in network.

Whether you are just turning 65 or are a longtime Medicare patient, this helpline will assist in answering your questions so you can make informed decisions about your Medicare insurance options.

Call Chapter at 855-636-0583 or visit www.askchapter.org/hshs for help with your Medicare plan needs.

Chapter is an independent insurance broker and call center not affiliated with the federal Medicare program. Helpline services are provided at no cost; Chapter and affiliated agents are paid directly by the Medicare plan chosen by the beneficiary. Their agents are licensed and extensively trained to help simplify your process of choosing a Medicare plan.

Chapter is not affiliated with the federal Medicare program. HSHS receives no benefit when patients use the service. Chapter is a resource provided at no cost and with no obligation, and Medicare beneficiaries are free to contact each Medicare plan directly, work with any licensed Medicare insurance agent, or access Medicare plan information by calling 1-800-MEDICARE or online at www.medicare.gov.

While you are a Medicare hospital patient, you have the right to receive all the hospital care necessary for the proper diagnosis and treatment of your illness or injury. According to federal law, your discharge date must be determined solely by your medical needs.

You have the right to be fully informed about decisions affecting your Medicare coverage, payment for your hospital stay and for any post-hospital services.

You have the right to request a review by a Peer Review Organization (PRO) of any written "Notice of Non-coverage" that you receive from the hospital stating that Medicare will no longer pay for your hospital care.

PROs are groups of doctors who are paid by the federal government to review medical necessity appropriateness and quality of the hospital treatment furnished to Medicare patients.

Important: If you think you are being asked to leave the hospital too soon, ask a hospital representative for a written notice of explanation immediately. This notice is called a "Notice of Non-coverage."

Important Information for Medicare Patients
During the course of outpatient treatment, you may be given medication Medicare considers self-administered.

Medicare defines these as medications you could take yourself in another setting, including tablets, drops, inhalants, and some injectable drugs.

To remain compliant with Medicare regulations, HSHS is required to submit these self-administered drugs as non-covered items on our billing to Medicare.

Once Medicare and any other insurance you have make their payments, you will receive a bill from HSHS for these medications.

Insurance Reimbursement
Some Medicare Part D plans may reimburse you for self-administered drugs. Contact your Part D carrier for information on how to submit a claim.

If you have questions about self-administered drug charges, please contact Patient Financial Services at 1-800-994-0368.