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Financial Assistance & Community Care

We believe every person has the right to quality health care and to be treated with dignity. We are committed to serve everyone who comes into our hospitals for help, and to treat each person with kindness and respect.

Smiling female patient sitting on couch looking at laptop computer Smiling female patient sitting on couch looking at laptop computer

Even in difficult times, quality care for everyone, regardless of ability to pay, is our commitment. It is for that reason that we have established a financial assistance program called Community Care. For more information see the information below or contact Patient Accounts at 1-800-994-0368.

For more information on our Financial Assistance Program, including how to apply, please visit our  HSHS Financial Assistance Program web page.

Provider and patient hold hands for reassurance

Eligibility Requirements

Eligibility requirements are set for those who request Community Care. The HSHS Financial Assistance Program is not a substitute for personal responsibility. We look at income and cash assets, along with family size. Current financial changes also are taken into consideration. Applications for Community Care will be accepted from any patient without regard to the individual’s sex, race, color, religion, sexual orientation, national origin, age, disability or marital status. Guidelines are updated annually. 

This policy does not offer a provision for assistance to patients with sufficient means who refuse to pay for the medical services rendered to them or to their family members. The Financial Assistance Program is intended to help patients resolve their HSHS medical balances after exhausting all other financial options.

We will make every effort to secure financial assistance to those who qualify. We will make available upon request an application for Community Care (charity) to any patient or responsible party. If you intend to apply for Community Care you will be required, at a minimum to furnish a copy of your most recent federal tax return to assist in identifying potential need. Contact Patient Financial Services at 1-800-994-0368 for more information.