Contact Us


For password and EpicCare Link technical issues contact the HSHS Helpdesk:
877-403-4357 or

To request training contact Client Services Executive – Kathy Hamilton 217-899-6052 or

For EpicCare Link site level agreement questions contact Division Responsibility Director/Privacy Officer – Heather Shankland 217-814-7056 or

Click Here to Access EpicCare

If you are interested in obtaining access to our ECL system for your organization please follow the steps below to request access.


Step 1 -  EpicCare Link Site Level Agreement

Your organization is required to have an EpicCare Link Site Level Agreement with HSHS. Please click the button below to download the HSHS EpicCare Link Site Level Agreement.

Download Here

Please Note:

  • Agreements must only be signed by a person having signature authority for your organization.

  • The “Participant” blank should be completed with your organization’s legal name.

  • If you are a Government, Third Party or Payer, please contact the EpicCare Link site level agreement contact listed below in the "Contact Us" section.

  • Completed contracts should be returned to

Step 2 - Identify a Designated “Site Administrator”

  • Your site administrator will have the authority to add/remove users for your organization.

  • A site administrator is usually an office manager level or above.

Note: If you are not the designated site administrator for your organization, do not proceed further. Please contact your site administrator.

Step 3 -  Request “Site Administrator” Access

If you are the designated site administrator for your organization/department and have already completed the HSHS EpicCare Link Site Level Agreement, please click on the link below. Please note your request will be denied if you haven’t completed Step 1.

Click on link below to access Self Registration Form 

Click Here

  • Complete all required fields.

  • Your request will be reviewed for accuracy, completeness and appropriateness.

  • We may contact you if we have questions.

  • You will receive your user ID and temporary password via email.

Note: User access requests take approximately 7-14 business days to complete.


Connecting a patient with the best possible resources