What happens when you call AccessOne?
- Your call will be answered promptly, 24/7
- You will speak with an experienced RN
- You provide brief details on the purpose of your call, including:
- Service requested
- Patient demographics
- Summary of patient presentation
- Your call will be connected via three-way call to a physician or the appropriate specialist
- You are asked to provide a financial sheet to aid the registration staff in pre-admission of the patient
- We will provide you with room assignment and telephone number for the nurse-to-nurse report
- The referring facility is required to arrange for medical transport
Please have the following information ready
About You:
- Facility/provider name
- Provider call back number
- Reason for call: transfer, consult, direct admit, other
- Service requested
About the Patient:
- Patient’s legal name
- Date of birth
- Sex/gender identification
- Brief description of injury or illness
Please send the following items with the patient or transferring agency at the time of transfer:
- Medical history and physical
- Nursing record with current vital signs
- Copies of all pertinent diagnostic studies
- Laboratory results
- Medication history
- Signed “Release of Information” form
- Advanced directives, if available
To best facilitate continuity of care, please fax the following information to the number provided by your AccessOne nurse:
- FACE sheet
- Copy of patient insurance card (both sides) and HMO authorization if a non-emergent transfer