Medical Records

It’s easy to request a copy of your medical records or birth certificate for you or your dependent. Or sign up for MyHSHS to view records from your computer or mobile device.

Male provider in white coat reviews patient medical records while patient is in the background Male provider in white coat reviews patient medical records while patient is in the background

How do I get a copy of my medical records?

Call our Health Information Department at 217-774-3961, ext. 1021. We are open from 8 a.m. to 4:30 p.m., Monday through Friday.

Download our authorization form

Fax a request or authorization form to 217-774-6407 - or attach in the form below.

Birth Certificate Requests

Please call (217) 774-4421 - or contact the Shelby County Clerk's Office with birth certificate requests at:
Shelby County Clerk
P.O. Box 230 
Shelbyville, IL, 62565.

Patient Portal 

The hospital has a patient portal that allows patients, or their authorized representatives, to view certain medical record information about their hospital visits in a secure environment. In order to access this feature you must first be registered. Already registered? Access the Patient Portal here.

Follow these instructions to register the first time for online bill pay:

Call the main hospital number at 217-774-3961 and ask for Health Information Management (HIM) (Medical Records) at extension 1021.  The department is open Monday through Friday, 8 a.m. to 4:30 p.m. You will be asked several questions by the HIM team in order to verify your identity. Once proper identification is established you will be asked to provide an e-mail address so a confirmation message may be sent to you in order to begin your registration process.

  • Check your e-mail inbox or spam folder for a confirmation e-mail sent from ‘’.
  • Click the link provided in the e-mail to create a new user account.
  • Complete the registration process.  You will be asked to enter your name, date of birth, unique user name and password.  Be sure to check the box at the right to verify the information you have entered is correct.  Then click the “register” button at the bottom of the screen.
  • Choose three security questions, provide the answers to the questions and then click “submit”.
  • On the next page click “Main Menu” to begin looking at your clinical records or pay your bill.
  • To view clinical information click on the “View Clinical Information” link.  From the patient list, click on the name of the patient you are authorized to view.  The patient’s clinical visits will be listed chronologically.  Next to each visit there is a link that shows the account number and the title Summary of Care.  Click on this link to view the document for that particular visit.
  • To pay your bill click on the “Pay Your Bill” link.  Follow the on page instructions to submit a payment for the desired account.
  • If you have forgotten your user ID or password, please click on the portal link above and then click on the “Forgot your user id or password” link at the bottom of the page.  You will be guided through the process of accessing this information.  Please note that hospital personnel does not have access to your user IDs or passwords, so please keep these in a secure place.
Provider and patient smile and review chart together

View Your Health Records From Your Computer or Mobile Device

MyHSHS is a free, online personal health record that you can securely access from your home computer, laptop, mobile device or smart phone.

Proxy access to your family's records. Click here for a copy of the proxy access consent form.