HSHS St. Joseph's named Top Hospital for Nurse Communications

HSHS St. Joseph’s Hospital Breese was recently named for being among the best in the country in an important area of patient satisfaction – nurse communication.

The hospital was recently highlighted by Becker’s Hospital Review, a leading source of information on critical issues in health care, in their list of the best hospitals for nurse communication in each state.

Based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from the Centers for Medicare & Medicaid Services (CMS), HSHS St. Joseph’s Hospital Breese made the list of top hospitals nationwide for nurse communication. The nurse communication star rating combines data from three HCAHPS survey questions which summarizes how well patients feel that their nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

Mandi Ennen, DNP, RN, chief nursing officer at HSHS St. Joseph’s Hospital, shared, “These survey results show the continual efforts of our colleagues to enhance our communication and experiences for our hospital patients. For example, when we make rounds on all our patients, we ensure we have representatives from several care disciplines so patients have a full understanding of their care and discharge plans and can ask questions to every member of their care team,” she said.