Visiting a Patient

Family and friends are important for your healing process, and visits are encouraged when it’s safe. Please click here for the latest visitor guidelines. We ask that visitors respect the patient’s need for care and rest. The length of your visit should be determined by how the patient is feeling. If you have cold, flu symptoms, are not feeling well, or have been recently exposed to a communicable disease, it is better to call or video chat with the patient rather than visit. If you feel that it is necessary to visit the patient, please request a mask from the nurse or Patient Registration to wear at all times while you are in the hospital. Pagers are available in some departments for family members who want to leave an area but need to be in contact with colleague.

To enter the hospital after 8 p.m. visitors should use the Emergency Department Entrance, on the east side of the building on Webster Avenue.

Health care information belongs to the patient and needs to be managed by the patient. Any personal information about a patient's diagnosis and treatment must come from the patient's physician, and that information will only be given to someone other than the patient with proper authorization.

Please follow the following guidelines before you arrive at the hospital:

  • Stay home if you are not feeling well
  • Understand our visitor policy; click here to read the visitor policy
  • Please allow extra time for COVID-19 symptom screening and exposure upon arriving at the hospital
  • Plan to bring food and beverages as needed

Upon leaving the hospital, please:

  • Save any phone numbers you might need for getting updates on your loved one
  • Clean your hands before leaving the patient room
  • Be safe!

How to Help Siblings Cope 

When you have one child in the hospital, his or her siblings are also affected. Click here for some ways to help siblings cope with the hospitalization of a sibling.

Contact Child Life for more information about preparing siblings for a visit.

Out-of-Town Visitors


Accommodations for relatives and visitors from out-of-town are available at nearby motels. The Altrusa Club of Green Bay operates a guest home for patients and family members. Accommodations are based on financial need. To find out if you qualify, please contact a case manager or Spiritual Care at (920) 498-4282.

Visitor Parking


Ample parking is available at HSHS St. Vincent Children's Hospital. Please park in the areas marked “Visitor Parking.” For our patients’ comfort and convenience, valet parking is available Monday through Friday at the Emergency Department entrance on Webster Avenue.

Partners in Caring


A nurturing environment is important to health and healing. When a loved one is in the hospital, family members and friends can provide important support during the hospital stay and after they return home. We find that when family or friends are active in a patient’s care, recovery is faster and the return home is easier.

HSHS St. Vincent Children's Hospital Partners in Caring Program offers this support. Patients are encouraged to select one individual who will be their Partner in Caring. This person will receive a badge that identifies him/her as a Partner in Caring for the length of the patient’s stay. If you are interested in this program, please ask your child's nurse.

Gift Shop

The Gift Shop, located on the first floor. The shop has gift items, jewelry, magazines, greeting cards, candy, flowers and plants. Stop by to visit the art exhibit of our monthly featured artist!


Subject to change. Call 920-433-0111 to check current hours.

7 a.m. to 3 p.m.,  Monday through Friday

8 a.m. to 3 p.m.,  Saturdays, Sundays and most holidays

Flowers, Balloons, & Newspapers


Florists deliver flowers directly to the hospital. For infection prevention reasons, flowers and metallic-coated balloons are not allowed in Pediatric Intensive Care Units. The materials in the metallic‑coated balloons can cause static electricity and pose potential risks to the patient.



The chapel is located near the hospital’s Gift Shop entrance.

Mass times are posted outside of the Chapel. People of all faiths are welcome to our Chapel as a place for prayer and quiet reflection. The chapel is a gift we treasure, and we are pleased to share it with you. It symbolizes our belief that in all things God is present.

Healing Garden


A healing garden is located outside near the Emergency Department entrance on Webster Avenue.