Place an Order with Mission Outreach

Place an order for containers of medical supplies and equipment

There are two ways Hospital Sisters Mission Outreach distributes medical supplies and equipment: through 40-foot containers that are shipped internationally, or hand-carry orders that people within the United States who are going on medical mission trips can either order for shipment before travel, or pick up from our warehouse in Springfield, Illinois.

The first step is to complete a container or hand-carry application. Please see the process below to apply.

Inventory Access allows recipients to view our current inventory of medical supplies and equipment. Approved recipients will be assigned a login and password to select items.

Guests interested in viewing the current inventory may use the following: agency ref is DEMO and password is DEMO.

Inventory Access

Mission Outreach Container Application Process

Submit a container application by clicking here

Once Mission Outreach processes the application, a conference call will be scheduled via Zoom to discuss the application, funding, and a timeline for completion. The port of entry will be determined, and a shipping quote will be obtained.

A shipping and handling quote is generated and sent to the organization. The customer will be given full access to the online inventory system to shop for supplies and equipment, with the support of our Biomedical and Recipient Services team.

Final contents are confirmed by Mission Outreach and the customer. An invoice is created, and once shipping and handling fees are paid, the container of requested medical supplies and equipment departs from Mission Outreach to the international destination.

Mission Outreach Hand Carry Application Process

A hand carry application for non-US Midwest Hospital partnerships can be accessed and submitted by clicking here.

Once Mission Outreach processes the application, we will assign an agency reference number and password to access the on-line inventory to select items for the order.

We prefer a minimum of 30 days prior to the need by date for pickup or delivery of orders to allow for selecting and preparing the order.

When the order is complete, a packing list will be sent for final approval and a shipping and handling fee quote can be provided. Upon approval from the customer, a final invoice will be generated for the shipping and handling fees.

Frequently Asked Questions

Q: Why do I have to submit an application?

A: We receive many informal requests. By submitting an application, we know you're serious about proceeding and that we should actively begin working on the details for your recipient needs.

Q: Why is there a handling fee?

A: Mission Outreach fundraises to cover the majority of our cost, but we do require that you cover a small portion to help offset our cost for trucking to collect equipment, packaging, inventory maintenance and storage.

Q. Why do I need to submit a feedback report?

A: Our donors who contribute dollars and products to support our mission want to know where their donations went. By providing feedback, it demonstrates the impact of their support so we continue receiving donations and allows us to make improvements in our mission.

Q: The organization requesting supplies and/or the organization receiving the supplies are not non-profits. Can we still apply?

A: Yes, but for the application to be approved and items released, you must clearly demonstarte how the items will be used for charitable care in your mission work.

Q: My organization is doing amazing work and the people being served have a great need, but we can't afford the fees. Can we still apply?

A: Yes, you can still apply. In special cases, Mission Outreach will consider adjusting the fee for services.