St. Elizabeth's Patients & Guests Patient Financial Services Billing Information
St. Elizabeth's Billing Information

Billing Information 

HSHS St. Elizabeth's is committed to providing you with accurate and timely billing services. Our trained staff is there to help you with your inquiries and concerns. We accept most major insurance plans and offer additional options for financial assistance. If you have any questions or concerns about your billing statement or you require financial counseling, please contact us.

Patient Account Representative
Phone: 877-636-2261
Email: ILSBO@hshs.org
Hours: Monday through Friday  |  8 a.m. to 4:30 p.m.

Important information for patients who receive federal health insurance subsidies CLICK HERE.

Price Estimate

HSHS MyChart offers a tool for patients and guests to estimate what the cost of their care might be prior to their visit.  Please CLICK HERE to recieve a price estimate. 

Hospital Charges

 

HSHS St. Elizabeth's is committed to providing our patients with useful information that will assist them in making informed health care decisions. Please refer to the following website to obtain pricing for our services:
 
http://www.healthcarereportcard.illinois.gov/
 
Prices listed are full charge and reflect what is billed to insurance companies, Medicare and Medicaid. Uninsured patients receive a 35% discount off billed charges and can apply for financial assistance through the Illinois Single Billing Office.

Learn more about our financial assistance program.

For questions on specific charges, discounts offered, and financial assistance available, please contact our Customer Service department at 888-477-4221 or email PFS@hshs.org.  Hours are Monday-Friday 8:00am to 4:30pm.  The fax number is 217-698-8440.  
 
Affordable Care Act (ACA) Price Transparency – Click HERE to learn more about the potential cost of your care. 

Business Office

 

HSHS St. Elizabeth’s is committed to providing you with accurate and timely billing services. Our trained staff is there to help you with your inquiries and concerns.

Financial Assistance

 

HSHS St. Elizabeth’s offers a Financial Assistance Program for those with limited financial resources. HSHS St. Elizabeth's is a Christian-based facility that provides medical care regardless of race, creed, color, sex, national origin, sexual orientation, handicap, age, or the ability to pay. We respect the medical needs of all people who come to our doors and the financial concerns of those with limited resources.

HSHS St. Elizabeth’s understands that patients with limited financial resources have the obligation and willingness to pay, but not always the ability to pay.

If you have any questions or concerns about your billing statement or you require financial assistance, please contact our Customer Service department at 888-477-4221 or email PFS@hshs.org.  Hours are Monday-Friday 8:00am to 4:30pm.  The fax number is 217-698-8440.  

Participating Providers

 

HSHS St. Elizabeth’s Hospital participates in most major insurance plans. We do recommend that you or a family member confirm that both your physician and the hospital are listed as participating providers with your insurance plan. Contact your insurance company directly to confirm coverage. The phone number is usually listed on the insurance card. Many insurance companies, in fact, require you to notify them prior to your hospital stay. HSHS St. Elizabeth’s Hospital will also make every effort to notify your insurance company that you are a patient here and obtain any necessary authorizations.

View the list of plans accepted by HSHS St. Elizabeth’s Hospital. If your insurance provider is not listed, please call to verify, as we continuously assess new plans. For information on how to access hospital services under your insurance plan, please call our Customer Service department at 888-477-4221 or email PFS@hshs.org.  Hours are Monday-Friday 8:00am to 4:30pm.  

 

  • Live360/Health Choices
  • Live360/Medical Associates Health Plan
  • 6 Degrees Health
  • Aetna
  • Blue Cross Blue Shield of Illinois PPO
  • Blue Choice Preferred PPO (BCE)
  • Cigna Healthcare–All plans except Connect
  • Claim DOC, LLC
  • Corvel
  • Coventry Carelink
  • Coventry Health Care
    • Coventry National Network
    • First Health Network
  • HFN, Inc.
  • Health Alliance Medical Plans
  • Healthlink

 

  • Hope Trust
  • Humana
  • Multiplan
    • Beechstreet
    • PHCS
  • Prime Health
  • Provider Network of America (PNOA)
  • SIHCA
  • Tricare Humana Military
  • United Healthcare of the Midwest (UHC)
  • UHC VA CCN
  • Veteran Choice Program (VCP)
  • WellFirst Health

Medicare - Traditional

  • Live360 Medicare
  • Aetna/Coventry Health Care
  • Clear Spring Health of Illinois
  • Essence
  • Humana
  • Molina Healthcare
  • Prime Health
  • United HealthCare Midwest (UHC)
  • WellCare
  • WellFirst Health

Medicaid - Traditional

  • Blue Cross Community Health Plans
  • Molina Healthcare

GetCoveredIllinois.gov (Exchange Plans)

  • Ambetter of Illinois
  • Blue Choice Preferred PPO (BCE)
  • Health Alliance Medical Plan

Exclusions:

 

Emergency Care: If you present to the Emergency Department for treatment of a medical condition that is deemed as an emergent medical condition by the health care provider, your treatment while in the emergency department will be covered according to the benefits provided by your plan.

There may be additional exclusions based on your insurance benefit plan and/or your course of medical treatment.

We encourage you to contact Cigna or our customer service center at 888-477-4221 for more information.