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Patient Financial Services

We are here to help you with questions regarding patient billing, insurance, and financial assistance.

Elderly couple smiling sitting across a table from a smiling female doctor Elderly couple smiling sitting across a table from a smiling female doctor

HSHS Illinois Division Patient Financial Services is here to help you with questions regarding patient billing, insurance, financial assistance, our charity care program or the insurance marketplace.

You may call our Customer Service department at 1-800-994-0368 or email PFS@hshs.org.  Hours are Monday-Friday 8:00am to 5:00pm.  The fax number is 217-698-8440.  

To receive a price estimate for a procedure or service, click here.

Affordable Care Act (ACA) Price TransparencyClick HERE to learn more about the potential cost of your care.  

Your Rights and Protections Against Surprise Medical Bills

Financial Assistance

Patient Financial Assistance & Community Care Program

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Insurance Plans and Networks

See the insurance plans and networks we work with

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Pay My Bill

Make an online payment

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