Visitor Guidelines For more information about updated Seasonal Visitor Guidelines click here.

Visitor Guidelines

Thank you for all that you do to keep our patients and colleagues safe. It is important to note that we have visitor restrictions in place for this very reason.

A patient is in bed with a loved one holding their hands A patient is in bed with a loved one holding their hands

Important Information for Hospital Visitors

Family and friends are important for your healing process, and visits are encouraged. We ask that visitors respect the patient’s need for care and rest. The length of your visit should be determined by how the patient is feeling. If you have cold, flu symptoms, are not feeling well, or have been recently exposed to a communicable disease, it is better to call the patient than visit. If you feel that it is necessary to visit the patient, please request a mask from the nurse or Patient Registration to wear at all times while you are in the hospital. Pagers are available in some departments for family members who want to leave an area but need to be in contact with colleague.

To enter the hospital after 8 p.m. visitors should use the Emergency Department entrance, on the east side of the building on Webster Aveune.

Health care information belongs to the patient and needs to be managed by the patient. Any personal information about a patient's diagnosis and treatment must come from the patient's physician, and that information will only be given to someone other than the patient with proper authorization.
Please follow the following guidelines before you arrive at the hospital:
  • Stay home if you are not feeling well
  • Understand our visitor policy; click here to read the visitor policy
  • Please allow extra time for COVID-19 symptom screening and exposure upon arriving at the hospital
  • Plan to bring food and beverages as needed, or plan to order room service from a patient room

 

Upon leaving the hospital, please:
  • Save any phone numbers you might need for getting updates on your loved one
  • Clean your hands before leaving the patient room
  • Be safe!
Visits from family and friends may be “good medicine” for you and your child, so we encourage guests.

However, we ask that they follow these guidelines while they’re visiting:
  • No smoking anywhere on hospital grounds.
  • Wear shirts and shoes at all times.
  • Guests with colds, sore throats or any contagious diseases should check with your child's nurse before visiting.
  • Maintain quiet behavior and avoid unnecessary noise.
  • Guests may be asked to leave the room during tests or treatments, or when the doctor or nurse needs to see your child.
Thank you for your cooperation!
Ample free parking is available at HSHS St. Mary’s Hospital Medical Center. Please park in the areas marked Visitor Parking. For our patients’ comfort and convenience, valet parking is available Monday-Friday at the main entrance.

The Chapel is located near the hospital’s main entrance and the welcoming atrium on the first floor.

Mass times are posted outside of the Chapel. People of all faiths are welcome to our Chapel as a place for prayer and quiet reflection. The chapel is a gift we treasure, and we are pleased to share it with you. It symbolizes our belief that in all things God is present.

HSHS St. Mary’s Hospital Medical Center includes 22,000 square feet of rooftop gardens as well as 2,400 square feet of ground level Healing Gardens. Healing Gardens are for quiet contemplation for patients, families and visitors. They include water features, heated walking paths and outdoor seating. To get to the rooftop garden take the atrium elevators to the third floor. 

The Gift Shop is located on the first floor next to the Lobby. Shop gift items, jewelry, magazines, greeting cards, candy, flowers and plants. Stop by to visit the art exhibit of our monthly featured artist.
 

Flowers, Balloons and Newspapers
Florists deliver flowers directly to the hospital. For infection control reasons, flowers and metallic-coated balloons are not allowed in Intensive Care Units. The materials in the metallic‑coated balloons can cause static electricity and pose potential risks to the patient. For the safety of our patients and guests with latex allergy, we also ask that you do not bring latex balloons.
Accommodations for relatives and visitors from out-of-town are available at nearby motels. The Altrusa Club of Green Bay operates a guest home for patients and family members. Accommodations are based on financial need. To find out if you qualify, please contact a case manager or Spiritual Care at 920-498-4282.
A nurturing environment is important to health and healing. When a loved one is in the hospital, family members and friends can provide important support during the hospital stay and after the return home. We find that when family or friends are active in a patient’s care, recovery is faster and the return home is easier.

HSHS St. Mary's Hospital Medical Center Partners in Caring Program offers this support. Patients, who could benefit from this program, are encouraged to select one individual who will be their Partner in Caring. This person will receive a badge that identifies him/her as a Partner in Caring for the length of the patient’s stay. If you are interested in this program, please ask your nurse.