What to Expect at the Hospital
Save time and be prepared before you arrive
Patients will need to check in at the registration desk located on first floor of the hospital. At that time, patients will be given an identification bracelet that must be worn before to any procedure, treatment or medication administration.
After registration, you will be directed to one of the two pediatric units at HSHS St. Vincent Children’s Hospital: Pediatric Intensive Care Unit (PICU) or Pediatric Unit.
- Pediatric Intensive Care Unit (PICU) - a critical care unit for children who are critically ill and require intensive care.
- Pediatric Unit - for children who need to stay at the hospital, but aren’t as critically ill.
They are located next to each other to make transfer between units, if necessary, as easy as possible.
There is a cafeteria located on fourth floor, along with vending machines.
An ATM is also located on first floor by the gift shop.
Your child’s physician and nurse will visit your room every day, also known as “rounding” or “rounds,” to discuss what your child needs and develop a plan of care for the day.
Hourly rounding during the day and rounding every one to two hours at night will also be done by any colleague member to help with your child’s needs. A safety check with the off-going nurse and on-coming nurse will be performed in the child’s room at the change of each shift.
Frequent nursing assessments and vital signs may be taken, based on the current needs of your child and specific orders from the physician. This includes obtaining physical assessments during nighttime hours. We understand the need for undisturbed sleep, but many times these assessments give important information and need to be completed.
We respect and encourage patient rights to confidentiality. A nurse will provide parents with a spokesperson number. With this number, parents and family may call the nurse’s station at any time for information. Information will be given over the phone only to persons with this number. To make sure colleagues spend as much time with your child as possible we ask that other phone calls to the nurses’ station be limited.
For your convenience, the following items are available in the parent lounge at no charge:
- Coffee and other drinks
- Cans of soup, cereal and various snacks (in the cabinets)
- Microwavable items (in the freezer)
- Sandwiches, salads and vegetable trays (in the refrigerator)
There is also telephone in each patient room. Dial “9” before a local phone number. Dial “0” to have the operator dial a long distance phone number.