What is a deductible? A co-payment?


A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.

A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%. For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.

The hospital will file the claim for you. After insurance has made payment, you will receive a bill asking for payment on the balance using cash, check, or credit card. Make sure that you understand what the hospital requires and what payment options you have.

Who is responsible for paying my bill?


The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid. If a balance remains after your insurance has issued a payment or a denial, payment is due upon receipt of your statement.

What other bill(s) will I receive?


St. Elizabeth's Hospital contract with several physician groups to provide professional services to patients. In addition to receiving a bill for services provided by St. Elizabeth's Hospital, you will be billed a professional fee separately if you received services provided by:

  • Radiology

  • Emergency Services

  • Anesthesiology

  • Pathology

  • Physician

  • Wound Care

If you have billing questions concerning any of the services with which we contract, please call the service directly.

Why didn’t my insurance pay?


Please contact your insurance directly for this information.


Where can I call if I have questions about my hospital bill?


You may call our Customer Service department at 1-800-994-0368 or email PFS@hshs.org.  Hours are Monday-Friday 8:00am to 4:30pm.  The fax number is 217-698-8440.  

E-Statement Questions


What are E-Statements?

E-Statements are an electronic version of your mailed statement. The electronic statement is identical to the paper statement and can be viewed, printed or saved right from your computer.

Will I still receive a paper statement?

Each patient can decide individually if they would like to continue to receive the paper statement. Opting out of paper statements can be simply done under the profile tab.

When will I receive my E-Statement?

Paper statements can take days using mail delivery. With E-Statements you can bypass this and receive your statements days earlier.

How will I know when my E-Statement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing. You can access your statement from any computer by logging into your PatientSimple account.

Can I have my E-Statement notification sent to two different locations?

Your E-Statement notification can only be sent to one location, but you can access your account from any computer

How long will my statement remain online?

You can view current and past statements for 12 months under 'Statement History'.

How do I view my statements after the 12 month period?

All statements can be saved on your personal computer. Open the statement and select file>save.

How do I view my statements?

Once you have logged into your account, simply select the statement icon and you will be able to view your statement.

Is there a charge for E-Statements?

No, E-Statements are completely FREE!

How do I enroll for E-Statements?

Click here to enroll now.

Can I print my E-Statement?

Any statements can be printed just as any document on your computer.

What if I change my email address?

Log in to your personal account and select profile. If at any time you need to change your email address or password, this can be done on the 'Profile' tab.

Who should I contact if I don’t receive my email notification?

If any questions arise, please reference the Customer Service information on the PatientSimple home screen.

How do I opt out of E-Statements?

Log into your personal account and update your profile by selecting paper statements only.