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« Patients & Guests

Patient Financial Services

We are here to help you with questions regarding patient billing, insurance and financial assistance

Elderly couple smiling sitting across a table from a smiling female doctor Elderly couple smiling sitting across a table from a smiling female doctor

For more information on our Financial Assistance Program, including how to apply, please visit our HSHS Financial Assistance Program web page.

Office Information

Hours:
Monday - Friday:
8:00 a.m. to 5:00 p.m.
*Closed weekends and holidays

Contact Us:
By Email: PFS@hshs.org
Phone: 1-800-994-0368 |  Fax: 217-492-2339


Helpful Links

Affordable Care Act (ACA) Price Transparency

  • Click here to learn more about the potential cost of your care.
Financial Assistance

Patient Financial Assistance in Illinois

Learn more
Insurance Plans and Networks

See the insurance plans and networks we work with

Learn more
Pay My Bill

Make an online payment

Learn more

All patients are urged to verify their benefits and coverage directly with their insurance plan to determine whether services will be covered as in-network or out-of-network benefits.

Male physician smiling with nurses

Professional service providers

Services provided by your physician may not be included on your hospital bill. If radiology, anesthesia or emergency care were received, you may receive a bill for services from: