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Patient Financial Services

HSHS Illinois Division Patient Financial Services is here to help you with questions regarding patient billing, insurance, financial assistance, our charity care program or the insurance marketplace.

Elderly couple smiling sitting across a table from a smiling female doctor

For more information on our Financial Assistance Program, including how to apply, please visit our HSHS Financial Assistance Program web page.

Office Information

Hours:
Monday - Friday:
8:00 a.m. to 5:00 p.m.
*Closed weekends and holidays

Contact Us:
You may call our Customer Service department at 888-477-4221 or email PFS@hshs.org. Hours are Monday-Friday 8:00am to 5:00pm. The fax number is 1-800-994-0368.

Helpful Links

Insurance Marketplace
Patient Estimates by MyHSHS
Your Rights and Protections Against Surprise Medical Bills

Affordable Care Act (ACA) Price Transparency

Click here to learn more about the potential cost of your care.

Financial Assistance

Patient Financial Assistance & Community Care Program

Learn More

Insurance Plans and Networks

See the insurance plans and networks we work with

Learn More

Pay My Bill

Make an online payment

Learn More