Patient Financial Services
HSHS Patient Financial Services is here to help you with questions regarding patient billing, insurance, financial assistance, our charity care program or the insurance marketplace.
For more information on our Financial Assistance Program, including how to apply, please visit our HSHS Financial Assistance Program web page.
Monday - Friday:
8:00 a.m. to 5:00 p.m.
*Closed weekends and holidays
You may call our Customer Service department at 1-800-994-0368 or email PFS@hshs.org. Hours are Monday-Friday 8:00am to 5:00pm. The fax number is 217-492-2339.
- Insurance Marketplace
- Patient Estimates by MyHSHS
- Your Rights and Protections Against Surprise Medical Bills
Affordable Care Act (ACA) Price Transparency
- Click here to learn more about the potential cost of your care.