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Patient Financial Services

HSHS Patient Financial Services is here to help you with questions regarding patient billing, insurance, financial assistance, our charity care program or the insurance marketplace.

Elderly couple smiling sitting across a table from a smiling female doctor Elderly couple smiling sitting across a table from a smiling female doctor

For more information on our Financial Assistance Program, including how to apply, please visit our HSHS Financial Assistance Program web page.

Hours of Operation:
Monday-Friday 
8:00 am to 5:00 pm

For assistance, you may call our Customer Service department at 1-800-994-0368 or email PFS@hshs.org. The fax number is 217-698-8440. 

Helpful Links

Affordable Care Act (ACA) Price Transparency

  • Click here to learn more about the potential cost of your care.
Financial Assistance

Patient Financial Assistance & Community Care Program

Learn More
Insurance Plans and Networks

See the insurance plans and networks we work with

Learn More
Pay My Bill

Make an online payment

Learn More