« Rights & Responsibilities

Student Complaints & Grievances

At St. John’s College, we are committed to fostering a respectful, fair, and responsive academic environment. If you experience an issue that impacts your educational experience or rights, this page outlines how to submit a complaint and what to expect.

Young nurse student at computer Young nurse student at computer

Types of Complaints Covered


Complaint TypeExamplesWhere it Gets Directed
AcademicGrading errors
Course fairness
Instructor's conduct		Academic Dean
Non-Academic/GeneralHousing
Facilities
Services		Dean of Students
Discrimination
Harassment		Sex
Race
Disability		Title IX Coordinator
Privacy (FERPA)Improper disclosure of student recordsRegistrar
Clinical Site IssuesUnsafe conditions
professional conduct		Clinical Coordinator
Dean of Academic Affairs
Financial
Billing Issues		Tuition disputes
Refund concerns		Bursar
Financial Aid

How to Submit a Complaint

  1. Informal Resolution (when appropriate): 
    • Start by addressing concerns directly with the person or department involved. 
    • Faculty or staff may help escalate if needed. 
  2. Formal Complaint Process: 
    • Submit a written complaint using the Complaint Submission Form. 
    • Required fields include: 
      •  Your name and contact info 
      •  Nature of the complaint 
      •  Relevant date(s) 
      •  Steps already taken 
      •  Desired resolution 
  3. Confidential Reporting: 
    • Use Title IX Form or contact Counseling Services for confidential options (for harassment, sexual misconduct, retaliation, etc.).

What Happens After You File a Complaint


StepDescription
AcknowledgmentYou will receive confirmation within 3 to 5 business days
ReviewYour complaint will be reviewed by the appropriate college official
Follow-upYou may be contacted for more information or a meeting
ResolutionYou will receive a written response or outcome summary
AppealIf unsatisfied, you may escalate (e.g., to Chancellor or Board, depending on the type)


Additional Resources

Accreditation-Related Complaints

If your concern cannot be resolved at the College level, you may file a complaint with the College’s accreditors:

Links to Key Policies

  • Academic Appeals Policy
  • Title IX Policy & Reporting
  • FERPA Rights & Requests
  • Student Handbook
  • HSHS Grievance Policy (if applicable for clinicals)

Who to Contact


TopicContactEmail
General complaintsDean of Student Affairs
Academic issuesDean of Academic Affairs
Title IX / HarassmentTitle IX Coordinator
FERPA / RecordsRegistrar